The Online Harms White Paper set out the intention to improve protections for users online through the introduction of a new duty of care on companies and an independent regulator responsible for overseeing this framework. The White Paper proposed that this regulation follow a proportionate and risk-based approach, and that the duty of care be designed to ensure that all companies have appropriate systems and processes in place to react to concerns over harmful content and improve the safety of their users - from effective complaint mechanisms to transparent decision-making over actions taken in response to reports of harm.

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